SHIPPING & HANDLING

We process orders Monday through Friday and can get all your swag out of our warehouse within 5 business days!

Expedited shipping means that your order will be processed and shipped out on the next business day.

Business Days are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

During large sales, promotions, new product releases, and holidays there is a good chance that it could take the full 5 business days (sometimes a day or two longer) to get these orders out of our warehouse because our deals are just so awesome that everyone wants to be a part of them!

Production Time: 4 – 5 business days. Each of my product is handcrafted only for you, so the production time will be a little bit longer than usual. Please be patient.

Shipping Time:

  • First-Class Mail® Delivery. The shipping cost is $7.99 plus $3/item (Free Shipping on order over $89). It takes 16 – 21 days to successfully delivered.

At the moment, our shipping cannot deliver to US Military bases.We apologize in advanced for this inconvenience.

 

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 7-10 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available, that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.

Generally, domestic orders are delivered within 1-12 business days depending on the service you chose at checkout.

Note: Transit times do not include the time taken to prepare your order before shipment!

 

REFUND & MONEY BACK

We recognize that although our products have extremely high consumer satisfaction, there is no one product that works for everyone.

Unfortunately, we can’t take back open product simply because GFUEL is consumable and could have been tampered with after opening.

Requirements for a Refund

  • Item(s) must be unopened and in its original condition;
  • Item(s) must be returned in all original packaging and with accessories and paperwork;
  • Item(s) must be returned using an insured and traceable shipping method;

Returns must be postmarked on or before the 30th day following the date of receipt (i.e., if the receipt has a date of January 1, 2017, the return must be postmarked by January 31, 2017)

Shipping and handling costs are not eligible for refunds.

Refunds will be issued back to the form of payment used. This includes gift cards. We cannot refund another form of payment if a gift card was used at checkout.

We strongly encourage you to call us before returning any product to consult with a customer service representative on the eligibility of your order for return or exchange.

If you choose to return your order without consulting a representative, and it does not meet all of our requirements, a refund will not be issued, and you will be notified via email with any and all options available to you on how to proceed.

Note: We do NOT offer refunds or exchanges on any products purchased during a sale or special promotion. This includes but is not limited to: Buy 1 Get 1 Free sales, discount codes greater than 10%, or Free Shipping promotions.

HOW DO I CHANGE OR CANCEL MY ORDER?

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been fulfilled cannot be modified or canceled.

Please be informed that a management, processing and transaction fee (20% of your total order value) will be applied for the cancellation.

To check the status of your order, please contactour Customer Support team.

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?

Did you receive a faulty unit, or the wrong product?

Please contactour Customer Support team to start the exchange process. Please include the following information:

  • Order number
  • Video or photo of the faulty product (if applicable)
  • Complete delivery address
  • Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.